ReelTime Animal Rescue, LLC

Privacy Policy

Effective: September 10, 2022

At ReelTime Animal Rescue (“ReelTime”, “we”, “us”) we respect your privacy and are committed to protecting it.

This privacy policy has been drafted to explain how we collect, use, disclose, and protect information that we collect about you and your rights with respect to that information.

This policy covers information we collect from or about you when you give it to us or when you visit our website: ReelTimeAnimalRescue.com.

It also covers information that we may receive from other persons or companies who have received your information and can share it with us.

If in any case our privacy practices differ from those explained in this policy, we will let you know at the time we ask for or collect your information.

1. What information we collect

We may collect the following types of information about you, which we have grouped together as follows:

  • Identity Information. Examples include first name, last name, title, date of birth and gender.
  • Contact Information. Examples include mailing address, email address and telephone numbers.
  • Technical Information. Examples include internet protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Information. Examples include your username and password, your interests, preferences and feedback.
  • Usage Information. Examples include information about how you use our website, products and services.
  • Communications Information. Examples include your communication preferences.
  • User/Partner Content. Examples include photos, videos, and other feedback that you provide to us on or through our social media pages or websites about our services. If you choose to provide User/Partner Content, it may be made available on public areas of our website or on or through our social media channels.

Some of the information we collect about you may be personal information, or personal data, that can be used to identify you including, for example, your name, email address, mailing address or delivery address (“Personal Information”). In some jurisdictions, certain unique identifiers like IP addresses and other usage or technical information may be considered Personal Information. Personal Information does not include data where your identity has been removed so that we can no longer identify you (anonymous data), which we may use for any purpose.

2. Children’s online privacy

Our website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [insert appropriate email address].

3. How we collect your information

We collect information from and about you in the following ways:

  • When you provide it to us. You may give us information about you by filling in forms or by communicating with us by email or otherwise.
  • From our websites and emails.

    As you interact with our website or emails, we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs, web beacons , and other similar technologies. Our Cookies and automatic data collection technologies section contains more information and options to control or opt-out of certain data collection or uses.

  • From others. We may receive information about you from third parties including, for example, our affiliated companies, business partners, subcontractors, analytics providers, and service providers.

4. Cookies and automatic data collection technologies

Our website uses automatic data collection technologies to distinguish you from other website users. This helps us deliver a better and more personalized service when you browse our website. It also allows us to improve our website by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store your preferences so we may customize our website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. For information about managing browser settings to refuse cookies, see Your rights and choices.
  • Flash Cookies. Certain features of our website may use Flash cookies (local stored objects) instead of browser cookies to collect and store information about your preferences and navigation to, from, and on the website. For information about managing Flash cookies see Your rights and choices.
  • Web Beacons. Our website pages, advertisements, and e-mails may contain small transparent embedded images or objects known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count website page visitors or email readers, or to compile other similar statistics such as recording website content popularity or verifying system and server integrity. For information about managing web beacons, see Your rights and choices.
    We may use Google Analytics to provide certain analytics services for us. More information about Google Analytics can be found in the Google Analytics Terms of Use and the Google Analytics Privacy Policy.

We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

5. How we use your information

We may use your information to conduct our business operations including for the following purposes:

  • To create and manage your account.
  • To provide you with the information, services, or support that you request from us.
  • To improve our website, services, marketing, customer relationships, and experiences.
  • To develop new services.
  • To manage our relationship with you which may include notifying you about changes to our privacy policy or addressing any concerns you may have about our services.
  • To provide you with the information, services, or support that you request form us or to fulfill any other purpose for which you provide it.
  • To deliver relevant content, advertisements, and messaging to you and to measure or understand the effectiveness of such content, advertisements, and messaging.
  • To carry out our obligations and enforce our rights and to protect our website, clients, and other individuals including to protect against or identify possible fraudulent transactions.
  • For any other purpose as may be permitted by law or that we describe when you provide the information.

We may use information that is not personal information for any purpose. For example, we may aggregate usage data from many people in a way that does not identify any individuals to calculate the percentage of users accessing a feature on the website.

6. Disclosure of Your Information

We may share non-personal information without restriction. We may share your personal information with:

  • Any of our subsidiaries or affiliates, as applicable.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To our business partners who provide services on our behalf but who may also use the information we provide for their own commercial purposes.
  • To public or government (including enforcement) authorities.
  • To an actual or prospective buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, where one of the transferred assets is the personal information we hold.
  • To fulfill the purpose for which you provide it.
  • For any other purpose as may be permitted by law or that we describe when you provide the information.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce our agreements with you.
  • To protect the rights, property, or safety of our business, our employees, our clients, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection and credit risk reduction.
  • To investigate suspected violations of any law, rule or regulation, or the terms or policies for our website.

7. Third Party Content, Apps, and Links

Some content or applications on our website may be served by third parties, content providers and application providers including the following:

a. Plugins. Our website makes available the option for you to use “plugins” that are operated by social media companies. If you choose to use one of these plugins, then it may collect information about you and send it back to the social media company that owns it. This may happen even if you do not click on the plugin, if you are logged into the social media website that owns the plugin when you visit our website. Information collected by a plugin is subject to the privacy policy and terms of the social media company that makes it. If you do not want the social media company who owns a plugin to collect information about you when you visit our website, sign out of the social media network before visiting. By interacting with a plugin when you are on our website (for example, clicking the Facebook “Like” button), you are intentionally transferring information to that social media company. Further, if you are logged into a social media website when you visit our website, then you are directing us to share your data with the social media company that owns the plugin.

b. Third-party links. Our website may contain links to other sites, including our partners’ sites, which we do not control. Those websites have their own privacy policies and terms.

8. Your Rights and Choices

Your rights may vary depending on where you are located. We have created mechanisms to provide you with the following control over your information.

  • Marketing. With your permission, we may use your information to inform you of our services. We will provide you with opportunity to opt-out of receiving such communications.
  • Accessing, Updating and Deleting Your Information. If you are a current partner you may have the ability to access your information and make updates to or delete your data. If not, you can contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.
  • Cookies and Automatic Data Collection Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. If you do not want Google Analytics to be used in your browser, Google Analytics provides an opt-out tool which can be found here. In some cases, you may be able to set your browser or email program to not download web beacons.
  • California Residents. If you are a California resident, you may have additional rights and choices with regard to your personal information. Please see Your California privacy rights for more information.
  • Nevada Residents. If you are a Nevada resident, please see our Nevada privacy section below for more information our information practices.
  • Canadian Residents. If you are a resident of Canada, please see our Canadian privacy section below for more information our information practices.
  • EU/UK Residents. If you are a resident of the European Union or the United Kingdom, please see our EU/UK privacy section below for more information on our information practices.

9. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

10. California privacy rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@reeltimeanimalrescue.com.

11. Nevada privacy rights

Nevada residents have the right to opt out of the sale of certain "covered information" collected by operators of websites or online services. We currently do not sell covered information, as "sale" is defined by such law, and we do not have plans to sell this information.

12. Canada privacy rights

We comply with applicable Canadian privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA), in connection with processing Canadian personal information.

We will only use your personal information for the purposes described in this privacy policy unless (1) we have obtained your consent to use it for other purposes; or (2) we are otherwise permitted or required by applicable law to use it for such other purposes.

A. Transferring your personal information outside of Canada

We may transfer personal information that we collect, or that you provide, to third parties (including affiliates, service providers and others) as described in the How We Use Your Information and Disclosure of Your Information sections above.
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law, such as to the United States. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

You are welcome to contact us if you have questions regarding the collection, use, disclosure or storage of personal information by our service providers and affiliates outside Canada, and/or to obtain access to written information about our policies and practices with respect to service providers (including affiliates) outside Canada.

For questions about our privacy practices, please contact privacy@reeltimeanimalrescue.com as directed in the Contact Us section of this policy.

B. Data Retention

Your personal information will be kept in Canada and the United States and accessible to our employees and service providers who have a “need to know” such information for the purposes described in this privacy policy.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and/or for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you, either directly or indirectly, alone or in combination with any other information. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

C. Accessing and correcting your personal information

By law you have the right to request access to and to correct or rectify the personal information that we hold about you, subject to certain exceptions as required or permitted by applicable law.

If you want to access, review, verify, correct, rectify, update, or withdraw consent to the collection, use or disclosure of your personal information you may contact us as directed in the Contact Us section of this policy to make such a request.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions may include (without limitation):

  • Information protected by solicitor-client privilege.
  • Information that is part of a formal dispute resolution process.
  • Information that would reveal the personal information or confidential commercial information of another person.
  • Information that is prohibitively expensive to provide.
    If you are concerned about our response or would like to correct the information provided, you may contact us as described in the Contact Us section of this Privacy Policy.

13. EU-UK Privacy Rights

If you are in the European Union, European Economic Area, United Kingdom, or are otherwise subject to the General Data Protection Regulation, then this section of our privacy policy applies to you.

a. Data controller

The data controller for processing related to information obtained from users of the website is ReelTime Animal Rescue, LLC. In some cases, we may serve as the processor for controllers who provide us videos that may contain personal information.

b. Additional information about data we collect about you

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

c. Lawful basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract, we are about to enter into, or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, potentially including uses such as determining the success of our services and for determining marketing performance to share relevant information and offers about our products with clients and potential clients.
  • Where we need to comply with a legal obligation.
  • Where you consent to our use of your personal data.

We will get your consent before sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us.

d. Your data subject rights

Data subjects have the right, at any time, to request access to, rectification or erasure of his/her personal data, or restriction or objection to processing, as well as the right to data portability, or to withdraw the consent given by addressing a written communication to:

ReelTime Animal Rescue, LLC
12123 Shelbyville Road
Louisville, KY 40243
Attention: Kathy Abbott, Privacy Officer

or by sending an e-mail to:
privacy@reeltimeanimalrescue.com to the attention of the privacy officer, providing a copy of your identity document, or any document proving your identity.

ReelTime reserves the right to verify the truthfulness of personal data provided at any time.

ReelTime does not use any type of automated process for profiling purposes.

e. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In any event, we do not intend to hold the data for more than five years.

f. Transfer of Data

Your personal data may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located in the EU, EEA, or UK and choose to provide information to us, please note that we transfer the data, including personal information, to United States and process it there.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

ReelTime will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

14. Changes to our privacy policy

We will post any changes we may make to our privacy policy on this page. If the changes materially alter how we use or treat your information we will notify you by email to the primary email address specified in your account (if you have an account with us) and/or through a notice on the website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring that we have an up-to-date email address for you and for periodically visiting our website and this page to check for any changes.

15. Contact Us

If you have any comments or questions about our privacy policy, please reach out to us at privacy@reeltimeanimalrescue.com

You may also write to:

ReelTime Animal Rescue, LLC
12123 Shelbyville Road
Louisville, KY 40243
Attention: Kathy Abbott, Privacy Officer

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